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dealer network re-opens

We have been carefully monitoring the situation surrounding Coronavirus and in line with government guidance, many dealers will be reopening from 1st June.

In line with local restrictions, Dublin Triumph is already open, while dealerships in Wales and Scotland will continue to offer click and collect and digital sales appointments, though showrooms will remain closed.

The health and safety of our customers is our number one priority, so a range of strict safety measures, as set out by Government guidelines, have been implemented to keep everyone as safe as possible and help prevent the spread of Covid-19. 

Some of the key safety measures put in place across Triumph dealerships include (but are not limited to):

  • Signage and hygiene stations at entrances confirming social distancing requirements
  • An enhanced schedule of regular cleaning in dealerships and workshops
  • Individual test ride appointments, ensuing effective social distancing and enabling thorough cleaning between test rides.
  • Contactless sales, collection and delivery

 

You can keep up-to-date by following us on Twitter, Facebook, Instagram, as well as by visiting our website, where we will continue to bring you all the news from Triumph.

 

To help you find the right answer to your questions, we have compiled this list of FAQs.

1. ARE TRIUMPH DEALERS OPEN?
Dealers in England will be open from 1 June 2020, and Dublin Triumph is already open, in line with government guidelines. Selected workshops in Scotland and Wales will remain open for essential maintenance. Many dealers continue to be available to answer general enquiries via telephone, email or social media. Find contact details for your local dealer with our dealer locator.

2. MY BIKE NEEDS ESSENTIAL MAINTENANCE. HOW CAN I BOOK IT IN?
Workshops in Ireland and England will be open for servicing and maintenance. Booking will be essential, so please check your local dealers’ service availability by telephone or by visiting their website. Find contact details for your local dealer with our dealer locator.

3. I have a service due that has been delayed- will this affect my warranty?
Under current restrictions, we do not anticipate many of our customers will exceed the mileage intervals of the due service significantly. As a result, we have relaxed the servicing requirements for the time based services (1month/3month or annual based services) for your motorcycle without it affecting your warranty, providing the relevant service is carried out in a timely fashion once dealers reopen.

If you wish to discuss your situation further, or have any other warranty or service-related concerns, please email after.sales@triumph.co.uk.

4. I have a potential warrantable concern with my bike. What happens if my warranty expires before my appointment?
For Motorcycles covered by the 24 Triumph warranty, customers who identify a fault with their Motorcycle whilst the warranty is still live should report this to their dealer, or ourselves, via after.sales@triumph.co.uk. Providing this is done, we will look to process any claims in line with the terms and conditions of the warranty.

For Approved Preowned Motorcycles, customers who identify a fault with their Motorcycle and who have a policy in force are advised to contact the warranty administrator on the number shown in their warranty booklet. Failure to do this may invalidate a claim.

The administrator will record the details of the fault and the customer will be able to progress the repair, once the repairer is able to diagnose the fault and schedule the work. We must advise customers that Motorcycles should not be ridden in an un-roadworthy condition. 

It is a requirement of the warranty that the Motorcycle follows the Triumph service schedule. During this period of lockdown we have offered a period of grace on this of two months or 2,000 miles.

5. CAN I BOOK A TEST RIDE?
Following reopening, dealers will be arranging test rides by appointment.

If you would like to register your interest, your local dealer will be in touch directly to arrange one. 

6. I'VE SEEN AN OFFER ON YOUR WEBSITE, BUT I CAN'T VISIT A DEALER TO MAKE A PURCHASE. IS IT POSSIBLE TO MAKE A REMOTE PURCHASE?
We currently have a selection of offers available across a number of models within the range. To take advantage of these offers please contact your local dealer to discuss purchase options, as they may be able to facilitate a remote purchase. All offers are subject to the associated terms and conditions.

You can find contact details for your local dealer with our dealer locator

7. MY CIRCUMSTANCES HAVE CHANGED. WHAT OPTIONS ARE THERE REGARDING MY TRISTAR FINANCE PACKAGE?
There are a range of options to support customers through this time. Please visit our finance provider blackhorse for more information. 

8. IS COVID-19 GOING TO DELAY THE DELIVERY OF MY NEW BIKE?
Due to the closure of Triumph dealerships across UK & Ireland, there may have been a delay in the delivery or collection of new bikes scheduled during the period of government restrictions. Your dealer will contact you to confirm a revised delivery date.

CONTACT:
If you have a question that has not been answered here, please try to contact your local dealer, many of whom are available to offer help and advice. 

You can find contact details for you local dealer with our dealer locator.

For technical enquiries, please contact after.sales@triumph.co.uk.

For general enquiries, please see the link below. 

Thank you for your patience and understanding.

 

WE ARE HERE TO HELP

For further support and any other enquiries, please contact us here.

GENERAL ENQUIRIES