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CHANGES TO DEALER OPERATIONS DUE TO ENGLISH LOCKDOWN MEASURES

 

Following the UK Government's decision to temporarily close all non-essential retail stores in England from Thursday 5th November in an effort to tackle the spread of COVID-19, Triumph dealers will be making some changes. 

To ensure our customers' bikes are safe and roadworthy, dealers will continue to operate workshops across the country for essential service and maintenance in a COVID-19 safe manner. Should you wish to arrange a service, MOT or repair please contact your nearest dealer.

Showrooms will not be open to the public from 5 November, however, the majority of our dealerships will be available to help with a bike purchase or to answer your enquiries by phone, email and online. Click & collect and delivery services are available from many dealers, following strict social distancing guidelines to maintain the safety of customers and team members.

Dealers based in other parts of the UK continue to follow local restrictions and will be adhering to their own government guidance. 

To help answer some of your queries we have published a number of frequently asked questions below. You can also keep up-to-date by following us on Twitter, Facebook, Instagram, as well as by visiting our website, where we will continue to bring you all the news from Triumph.

 

1. ARE TRIUMPH DEALERS OPEN?

The Triumph dealership network is open for business, though showrooms in England will be closed to the public during this period of national lockdown. For workshop opening times, to book a service or make an enquiry, please contact your local dealer. It is strongly recommended that you contact your local dealer before you make a visit. Find contact details for your local dealer with our dealer locator.



2. ARE WORKSHOPS OPEN?

Where possible, Triumph workshops remain open for essential service and maintenance. Due to the substantial demand we have received this year, booking will be essential, so please check your local dealers’ service availability by telephone or by visiting their website. Find contact details for your local dealer with our dealer locator.



3. I HAVE A SERVICE DUE THAT HAS BEEN DELAYED- WILL THIS AFFECT MY WARRANTY?

We do not anticipate significant delays to servicing due to the current restrictions. If you require a service, please contact your local dealer to arrange an appointment.

If you wish to discuss your situation further, or have any other warranty or service-related concerns, please email after.sales@triumph.co.uk.



4. I HAVE A POTENTIAL WARRANTABLE CONCERN WITH MY BIKE. WHAT HAPPENS IF MY WARRANTY EXPIRES BEFORE MY APPOINTMENT?

For motorcycles covered by the 24 Triumph warranty, customers who identify a fault with their motorcycle whilst the warranty is still live should report this to their dealer, or ourselves, via after.sales@triumph.co.uk. Providing this is done, we will look to process any claims in line with the terms and conditions of the warranty.

For Approved Preowned Motorcycles, customers who identify a fault with their motorcycle and who have a policy in force are advised to contact the warranty administrator on the number shown in their warranty booklet. Failure to do this may invalidate a claim.

The administrator will record the details of the fault and the customer will be able to progress the repair, once the repairer is able to diagnose the fault and schedule the work. We must advise customers that motorcycles should not be ridden in an un-roadworthy condition.

It is a requirement of the warranty that the motorcycle follows the Triumph service schedule.



5. CAN I BOOK A TEST RIDE?

Some of our dealers still may be able to arrange a test ride by appointment only.

If you would like to register your interest, your local dealer will be in touch directly to arrange one at the next appropriate time.



6. I'VE SEEN AN OFFER ON YOUR WEBSITE, BUT I CAN'T VISIT A DEALER TO MAKE A PURCHASE. IS IT POSSIBLE TO MAKE A REMOTE PURCHASE?

We currently have a selection of offers available across a number of models within the range. To take advantage of these offers please contact your local dealer to discuss purchase options, as they may be able to facilitate a remote purchase. All offers are subject to the associated terms and conditions.

You can find contact details for your local dealer with our dealer locator.



7. MY CIRCUMSTANCES HAVE CHANGED. WHAT OPTIONS ARE THERE REGARDING MY TRISTAR FINANCE PACKAGE?

There are a range of options to support customers through this time. Please visit our finance provider blackhorse for more information.



8. IS COVID-19 GOING TO DELAY THE DELIVERY OF MY NEW BIKE?

We do not anticipate any additional delays to the delivery or collection of new bikes scheduled during this period of government restrictions. Please contact your local dealer if you have any concerns.



CONTACT:

If you have a question that has not been answered here, please try to contact your local dealer, many of whom are available to offer help and advice.

You can find contact details for your local dealer with our dealer locator.

For technical enquiries, please contact after.sales@triumph.co.uk.

For general enquiries, please see the link below.

WE ARE HERE TO HELP

For further support and any other enquiries, please contact us here.

GENERAL ENQUIRIES